Shipping Policy
We offer fast and reliable shipping method based on the address. Depending on the destination countries, each product may differ slightly. Our major shipping countries are the United States, Canada, the United Kingdom, Australia, and New Zealand. You will receive a tracking number as soon as your product ships, allowing you to keep track of where your order is at all times.
Your order will be shipped within 1 to 5 business days, and you will receive a tracking number so you can track its progress. Shipping times vary depending on the destination country, but you can expect your order to arrive within 15 to 35 business days.
Damages and Exchanges
Damages
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.
Returns & Refunds Policy
We want you to be completely satisfied with your purchase. If you are not satisfied with an item you have purchased, you may return it for a full refund within 14 days of purchase.
Eligible Returns
To be eligible for a return, the item must be:
- The product within original condition
- In its original packaging
- With all tags and labels attached
The item Package securely in its packaging, including all tags and labels.
Exclusions
The following items are not eligible for return:
- Personalized items
- Items with a specific expiration date
- Items purchased during special promotions or clearance sales
Shipping Costs
You are responsible for the shipping costs associated with returning items. We recommend using a trackable shipping method and insuring the package for its full value.
Refunds
Once we receive and inspect your return, we'll notify you of the refund status. If approved, the refund will be processed automatically to your original payment method. Keep in mind that the processing time may vary based on your bank or credit card company. Your patience is appreciated as they finalize the refund.
Have a Question?
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